What browsers does Helpshift officially support for the Dashboard & Web Chat?
We officially support the latest versions of the following browsers for the Helpshift Dashboard and Web Chat: Helpshift Dashboard Google Chrome Firefox Microsoft Edge Safari Web Chat Google Chrome...
View ArticleHow do I remove my company name from the Web Support Portal?
Based on your custom branding, you may want to remove the default setting of having your company name listed on the Web Support Portal. To do so, add the following to your custom CSS: .company-name {...
View ArticleHow do I hide a language from the Web Support Portal drop-down menu?
To hide a language from the drop-down in your Web Support Portal, use the following code snippet: [data-type="language"] option:nth-child(2) { display:none; } The (2) needs to be associated with the...
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How to prevent Spam with Helpshift?
Helpshift provides different methods to manage spam and to prevent the impact of spam on your organization. This article outlines the methods available in Helpshift to manage spam: Setting up and...
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How do I use text templates in web chat?
After someone in your organization creates text templates, you can use them to populate the web chat title bar and the initial message that greets a web chat user. PROCEDURE Go to Settings and scroll...
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How do I block Email Domains?
Administrators and Supervisors can block Email Domains and Subdomains to avoid spam emails. To block one or more Email Domains, Navigate to Settings > Support Settings > Blocked Emails and click...
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End User Attachments and Restricting File Types
Helpshift Whitelist of File types You can allow end users to send images and other types of rich media files to agents. Below are the different types of files that end users can upload. If an end user...
View ArticleHow do Spam filters work with Helpshift?
Helpshift uses state of the art spam filter to minimize the number of email-submitted spam. The Helpshift Spam Filter checks for the following types of spam: Spam Score based categorization of spam...
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How do I add Issue ID to the Email Subject?
Helpshift allows your end-users to access issues faster by adding the Issue Id to the subject line of an email. You can add the Issue Id for, Email Issues Webform Issues Manual Issues To add the Issue...
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Web chat — User presence detection
AUDIENCE We prepared this article for Helpshift administrators. CAPABILITY Service agents can see, in almost real time, when a web chat user leaves their conversation. In Agent Dashboard, a green dot...
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Configure look-and-feel settings for SDK X, Help Center 2.0, web support...
ARTICLE FRESHNESS 2021.05.11 AUDIENCE We prepared this material for well qualified Helpshift administrators. FOUNDATIONAL KNOWLEDGE A Help Center is an in-app destination for customer service...
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Help Center 2.0 — Show or hide the Contact Us button
You can show or hide the Contact Us button on your web support portal. Log in to your Helpshift instance (or “tenant”) as its administrator. On the Helpshift toolbar, click Settings (). In the...
View ArticleHelp Center 2.0 — Customize the Contact Us form on your web support portal
You can change the appearance of a Contact Us form on your web support portal. Log in to your Helpshift instance (or “tenant”) as its administrator. On the Helpshift toolbar, click Settings (). In the...
View ArticleHelp Center 2.0 — Customize an app on your web support portal
Coming soon The post Help Center 2.0 — Customize an app on your web support portal appeared first on Helpshift Knowledge Base.
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Help Center 2.0 — Embed your web support portal in any web page
This article contains two separate but related procedures. Both procedures pertain to Help Center 2.0, which Helpshift released on May 11, 2021. The first procedure tells established Helpshift...
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Help Center 2.0 — Web support portal guide
ARTICLE FRESHNESS 2021.05.13 AUDIENCE We prepared this material for well qualified Helpshift administrators. FOUNDATIONAL KNOWLEDGE A web support portal is one of the following. A public website that...
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Understand the appearance of web chat UI elements (SDK X)
Modern designs can help to bring a professional look and feel to your product support operations, as well as an improved user experience. The advent of SDK X brought with it an updated Helpshift chat...
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End User Attachments and Restricting File Types
Helpshift Whitelist of File types You can allow end users to send images and other types of rich media files to agents. Below are the different types of files that end users can upload. If an end user...
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